Create Your White Label CRM

Privacy Policy

1. General

Complete CRM is committed to protecting the privacy of any person or entity that uses, or makes use of its services, products, or system (“User” or “Users”). This privacy policy (hereinafter “Policy”) explains when and how personal information is collected, used, disclosed and protected with respect to the Complete CRM®’s web site located at www.CompleteCRM.com (the "Site"). By using the Site, the User fully understands and consents to the privacy practices described in this Policy, as reasonably modified from time to time by Complete CRM. User has carefully reviewed this Policy in order to fully understand the Complete CRM data privacy practices.

2. Personal Information

Personal Information shall be defined, but not limited to, as information that is specifically identifiable to a unique individual, information such as a name, address, individual’s telephone number, e-mail address, account number, information about an individual's activities if directly linked to that person (hereinafter “Personal Information”). Personal Information also includes, but shall not be limited to, demographic information, such as date of birth, one’s gender, geographic area, and personal preferences if such information can identifiable and unique.

3. Personal Information We Collect

Complete CRM® collects Personal Information from Users in a number of ways, examples of such are: when Users visit the Complete CRM® Site, Complete CRM® collects Personal Information when Users: (1) register and set up an account; or (2) contact Complete CRM® by e-mail for any reason. When Users visit the Complete CRM® web site, some information is also automatically collected, such as the Users computer's Internet Protocol (“IP”) address, Users computer's operating system, the browser type, the address of a referring web site, and the time and date of Users visit and purchases. Complete CRM® treats this information as Personal Information if it is combined with or linked to any of the identifying information mentioned above. While these may be some examples of how Complete CRM® can gather and obtain User Personal Information, User shall not consider this to be an exhaustive list.

4. How We Use Personal Information

Complete CRM® uses Personal Information to process User requests and provide Users with services, to inform Users about other products, to provide Users with products and/or services Complete CRM® believes may be of interest to the User. When Complete CRM® uses User Personal Information in its own marketing efforts, Complete CRM® provides Users with options and do not disclose the User’s Personal Information to third parties, except as described in this Policy. Personal Information provided online may be linked together or merged with other Personal Information so that Complete CRM® may better understand User needs and inform Users about Complete CRM® products or services. Complete CRM® also uses User Personal Information to send Users informational e-mails, including without limitation to newsletters, notifications by account owners, project managers, forum moderators, league managers, group members, and reminders of event schedules and attendance.

5. Emails

If Users send emails through the Complete CRM® Site, the User must understand that the email will include email address and any personal message included. Due to the nature of the e-mail being sent from the Complete CRM® Site, these emails are not private communications and therefore are not confidential. Complete CRM® has no responsibility to keep such information confidential if User sends emails through the Complete CRM® Site. User shall not use the Site or any software provided through the Site to send spam or content that violates this agreement or any other User agreement.

6. Security

Complete CRM® has put security measures into place in an effort to protect User’s Personal Information while such information is under Complete CRM® control. All Personal Information relating to Users are stored in a reasonably secure environment, separate from the Site. User’s account information is accessible online only through the use of a confidential password. To protect the confidentiality of Personal Information, User must keep its password confidential and not disclose it to any other person. User is solely responsible for all uses of the Site by any person using User password. User shall advise Complete CRM® immediately if User believes its password has been misused or improperly obtained.

7. Control of Personal Information

Complete CRM® gives the User the opportunity to opt-out of receiving communications from Complete CRM® and to view, correct, or delete User’s own Personal Information. Complete CRM® does not sell, rent, or share Personal Information with third parties without User’s prior consent, except in the limited circumstances, such circumstances described in this Policy. Complete CRM® may share Personal Information with third-party vendors who assist Complete CRM® in performing functions necessary to operate Complete CRM®’s own business. These functions may include, but are not limited to, website hosting, credit card transaction processing, and data entry. Complete CRM® limits User Personal Information shared with Complete CRM® third-party vendors to that which Complete CRM® believes is necessary to carry out those functions. In addition, Complete CRM® may disclose Personal Information in the good faith belief that Complete CRM® are lawfully authorized to do so, or that doing so is reasonably necessary to comply with legal process or authorities, respond to any claims, or to protect the rights, property or personal safety of Complete CRM®, its users, its employees or the public. Information about Complete CRM® Users, including Personal Information, may be disclosed or transferred as part of, or during negotiations of, any merger, sale of company assets or acquisition.

8. EU-US and Swiss-US Data Policy Framework

Complete CRM and its holding company, Synchronous Technologies Group Inc, complies with the EU-U.S. Data Privacy Framework program (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework program (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Complete CRM has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. Complete CRM has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework program Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.

In compliance with the EU-US Data Privacy Framework Principles, Complete CRM commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact Complete CRM by email at [email protected], or by mail at 11010 Harbor Hill Dr NW, Suite B-224, GIg Harbor, WA 98332.

Complete CRM has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

9. Cookies, IP Addresses and URLs

Automatically Collected Information: Complete CRM® automatically receives certain types of Personal Information whenever a User interacts with Complete CRM®. For example, when a User visits the Site, Complete CRM® automatically collects the User IP address and the type of browser the User uses. Information may be automatically collected through the use of a term called "cookies." Complete CRM® also collects various types of information called ‘clickstream information’, which is information about Users browsing behavior, such as IP address information, entry and exit points for the Site, search terms, web site addresses User visits, page views, and impressions. Cookies are also collected. Cookies are small text files placed on Users hard drive by a web site when Users visit a particular website. These files identify a User’s computer and record a User’s preferences and other data about a User’s visit so that when the User returns to the site, the site knows who the User is, and can personalize the User visit. Most browsers automatically accept cookies as the default setting. Users can modify the setting to reject cookies or to prompt Users before accepting a cookie from the sites User visit by editing browser options. Complete CRM® may place or recognize a unique cookie on Users browser to enable Users to receive customized content or services. Any cookies made available to shopping carts or other tracking information sent to third parties will reflect only de-identified demographic or other data linked to data Users have voluntarily submitted to Complete CRM®, will be encrypted, and will not be used to identify Users individually. If Users decide not to accept Complete CRM® cookies, Users will still be able to access those parts of the Complete CRM® site available to the general public, but Users may not be able to login or use the site's features or services, and Users may have a less satisfactory experience.

10. Links to Other Web Sites

The Complete CRM® Site may contain links to other web sites. Any Personal Information User provides on the linked pages is provided directly to that third party and is subject to that third party's privacy policy. Except as described above, Complete CRM® is not responsible for the content or privacy and security practices and policies of web sites to which Complete CRM® links. Links from Complete CRM®’s Site to third parties or to other sites are provided for User convenience. Complete CRM® encourages Users to learn about their privacy and security practices and policies before providing them with Personal Information.

11. Policy Changes

Complete CRM® reserves the right to change or alter this Policy at any time. Complete CRM® may use User Personal Information for new, unanticipated uses not previously disclosed in this Policy. If Complete CRM®’s privacy practices change, Complete CRM® will post the policy changes to our web site and notify Users by indicating the date the privacy policy was last updated. Complete CRM® encourages Users to check back at the Complete CRM® Site periodically if the User is concerned about how the Users Personal Information is used.


Privacy policy effective Feb 11, 2019. This privacy policy was last updated 26 July 2023.

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